Satisfaction Guarantee

We’d Love To Hear From You

Dog running
KONG toy
Dog running


At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG product you purchased from one of our Authorized Sellers, we’ll gladly provide you with a Manufacturers Coupon that can be used to purchase a new product or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the KONG Satisfaction Guarantee is not available for products purchased from unauthorized sellers. This Guarantee covers KONG toys, recovery collars, and consumables only.

You must submit your Guarantee request within 60 days of the date of purchase. Please provide us with a receipt to provide proof of purchase and a photo of the damaged product. Your receipt image must include the retail store name, purchase date within the past 60 days and the purchase price of the individual toy.

Additionally, we are unable to take claims over the phone because we require this visual proof of purchase and an image of the damaged product. For this reason, you must make a claim here on our website platform.

How To Claim The Guarantee

To submit a Guarantee request, please have information available regarding when and where you purchased your product and a photo of the damaged product and complete the form below. Your receipt image needs to be clear and visible. A Guarantee Request will not submit without proof of purchase.

You may be required to mail your KONG product back to us. Please note you are responsible for costs incurred in shipping. KONG is not liable for lost in-bound packages, we suggest sending your item via an insured, traceable means, such as UPS or FedEx or insured USPS mail.

The KONG Satisfaction Guarantee is for US and Canadian residents only. KONG reserves the right to deny Guarantee requests in its sole discretion if it determines that a customer is abusing the Guarantee or has engaged in fraud.

All * fields are required

Your Information

Pet Information

Product Information

XS, Small, Medium, Large, XL, XXL

Attach Image of Product*

(limit 6MB, JPG, GIF, PNG images also allowed.)

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* Do you have a receipt or other proof of purchase?

Attach a Close-up Image of the Receipt
Please include a close-up and clear image of the receipt that includes the store name and purchase date.*

(limit 6MB, JPG, GIF, PNG images also allowed.)

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* Was your product damaged when you received it?


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