Satisfaction Guarantee

60 DAY SATISFACTION GUARANTEE

At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG product you purchased from one of our Authorized Sellers, we’ll gladly provide you with a Manufacturers Coupon for a product replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the KONG Satisfaction Guarantee is not available for products purchased from unauthorized sellers. This Guarantee covers the KONG toys and treats category only.

You must submit your Guarantee request within 60 days of the date of purchase

How To Claim The Guarantee

To submit a Guarantee request, please have information available regarding when and where you purchased your product and complete the form below. You will need upload a copy of proof of purchase. Please be sure the retailer name, date purchased, and product purchased is clear and visible. A Guarantee Request will not be approved without proof of purchase.
You may be required to mail your KONG product back to us. Please note you are responsible for costs incurred in shipping. KONG is not liable for lost in-bound packages, we suggest sending your item via an insured, traceable means, such as UPS or FedEx or insured USPS mail.
The KONG Satisfaction Guarantee is only available in the United States KONG reserves the right to deny Guarantee requests in its sole discretion if it determines that a customer is abusing the Guarantee or has engaged in fraud.

Your Information

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- select - KONG Dog Toys KONG Cat Toys KONG Treats KONG Recovery Collars and Zoomgrooms KONG Accessories – (Beds, Crate Pads/Mats, Feeding Bowls/Slow Feeders, Harnesses, Collars, Leashes, Puffy Dog Coats) KONG Other - (EZ Collars, Cloud Collars, Cushion Collars, Crates, Cleanup/Handipod, Retractable Leashes, Water Bottles/H2O, Travel accessories, Pet Flotation/Sport, Pet Apparel (except Winter Coats) ^* What kind of product are you contacting us about?

^* First Name

^* Last Name

Organization Name

^* Email

^* Phone

^* Street Address

^* City

- select - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Northwest Territories Nunavut Yukon ^* State or Province

- select - United States United Kingdom Australia Canada ^* Country

^* Postal Code

^* Phone Number

Pet Information

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^* Dog/Cat Breed

Up to 5 lbs (2.25 kg) Up to 20 lbs (9 kg) Up to 35 lbs (16 kg) Up to 65 lbs (30 kg) Up to 90 lbs (41 kg) Over 90 lbs (41 kg) ^* Size/Weight

^* Pet's Name

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 ^* Pet's Age (Years)

0 1 2 3 4 5 6 7 8 9 10 11 ^* Pet's Age (Months)

^*Comment/Explanation

Product Information

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^* Product Name or UPC

^* Product Size XS, Small, Medium, Large, XL, XXL

Attach Image of Product^*

(limit 6MB, JPG, GIF, PNG images also allowed.)

Upload Image of Product

- select - Brick and Mortar Store Retail Website Online Marketplace (Amazon, Walmart, eBay, etc.) Other ^* Where did you purchase your KONG Product?

Store Name

Store Address

Store City

- select - Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Northwest Territories Nunavut Yukon Store State

Store Zipcode

Retail Website

^* What is the name of the online marketplace?

^* What is the name of the seller on the marketplace that sold your product?
(this information can be found on your receipt/invoice)

^*If Other, please provide additional information

^* When was the item purchase?

^* Do you have a receipt or other proof of purchase?

Yes
No

Attach a Close-up Image of the Receipt
Please include a close-up and clear image of the receipt that includes the store name and purchase date.

(limit 6MB, JPG, GIF, PNG images also allowed.)

Upload Image of Receipt

^*Why were you unsatisfied with your KONG product?

^* Was your product damaged when you received it?

Yes
No

Agreement

Yes, I understand it may take up to 10 business days to receive a reply to my question/comment

Submit