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Contact Us

Curious about where to find a KONG product? We are here to help – extend a paw our way!

We love to hear from pet owners, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people.

At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG product you purchased from one of our Authorized Sellers, we’ll gladly provide you with a replacement product or refund.

Curious about a KONG accessory or looking for support? We are here to help. Complete the form below and a member of the KONG team will be in touch.

We love to hear from pet owners, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people.

In order to process claims related to our products, we require a receipt to provide proof of purchase and verify authenticity. Your receipt image must include the retail store name and purchase date and the purchase price of the individual toy. Additionally, we are unable to take claims over the phone because we require this visual proof of purchase and an image of the damaged product. For this reason, you must make a claim here on our website platform.

We love to hear from pet owners, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people.

In order to process claims related to our products, we require a receipt to provide proof of purchase and verify authenticity. Your receipt image must include the retail store name and purchase date and the purchase price of the individual toy. Additionally, we are unable to take claims over the phone because we require this visual proof of purchase and an image of the damaged product. For this reason, you must make a claim here on our website platform.

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The KONG Company LLC

16191 Table Mountain Parkway Golden, CO 80403, United States

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The KONG Company EU Ltd.

7 High Post Business Park Salisbury, Wiltshire SP4 6AT, United Kingdom

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KONG Company Pty Ltd

ABN 86142543557 25 Fiveways Boulevarde Keysborough VIC 3173, Australia

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The KONG Company EU GmbH

Hans-Böckler-Straße 11, 64521 Groß-Gerau, Germany