Product Inquiries

We’d Love To Hear From You

We love to hear from pet owners, KONG lovers, potential partners, and anyone else who wants to talk about making life better for pets and their people.

** Please note, this is not the donation request form. Please click here for all event/donation requests.

Or, for Media Inquiries, please complete the Media Requests form.

Please fill out the form for all other inquiries.

16191 Table Mountain Parkway
Golden, CO 80403-1670
Tel: 303.216.2626

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Pet Information

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Learn More about our 60-Day Satisfaction Guarantee

At KONG, we stand behind our products and quality controls. If for any reason you're not satisfied with a KONG product you purchased from one of our Authorized Sellers, we'll gladly provide you with a product substitute or refund.

How To Claim The Guarantee

Complete this "Contact Us" form, and within the "Comments/Explanation" include:
60-Day Satisfaction Guarantee Claim
You will also need to include the product name, where & when the product was purchased, and upload a file of your receipt.

KONG cannot process a Guarantee request without proof of purchase.

The Guarantee request must be submitted within 60 days of the purchase date.

If the product must be mailed, you will be responsible for costs incurred in mailing your product and proof of purchase.