Terms and Conditions of Supply


Terms and Conditions of Supply relating to each Contract

Please read these Terms carefully, as they set out some of our and your legal rights and obligations in relation to the Products that we sell.

  • 1. Definitions and interpretation
  • 1.1. In these Terms:
    • (a) “Authorised Partner Addendum” means the agreement between the parties governing the Customer’s authorisation to sell the Products, which may be an Authorised Distributor Addendum or Authorised Reseller Addendum (as applicable);
    • (b) “Contract” means a contract between the parties for the sale and supply of Products entered into in accordance with Clause 2;
    • (c) “Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);
    • (d) “Prices” means the Supplier's standard list prices for the Products as sent by the Supplier to the Customer from time to time;
    • (e) “Products” means the products which may be or are purchased by the Customer from the Supplier under these Terms (details of which are set out in the supplier pricelist and catalogue);
    • (f) “Supplier” means KONG Company Limited, a limited company incorporated in England and Wales;
    • (g) “Terms” means these terms and conditions of supply.
  • 1.2. Other defined terms used in these Terms shall have the meanings as set forth in the Cover Sheet or the Authorised Partner Addendum as agreed between the Parties.
  • 1.3. The ejusdem generis rule is not intended to be used in the interpretation of these Terms; it follows that a general concept or category utilised in these Terms will not be limited by any specific examples or instances utilised in relation to such a concept or category.
  • 2. Contracts
  • 2.1. Each order for Products given by the Customer to the Supplier will be deemed to be an offer by the Customer to purchase Products from the Supplier subject to these Terms.
  • 2.2. In order for a Contract to come into force:
    • (a) the Customer must submit an order to the Supplier and must give to the Supplier its express written acceptance of these Terms; and
    • (b) upon acceptance of the order from the Customer by the Supplier a Contract will come in to force between the parties.
  • 2.3. The Supplier reserves t/he right not to accept an order or deliver any Products which are short of stock and requests that the Customer reorders when available.
  • 3. Delivery
  • 3.1. Unless otherwise agreed in writing:
    • (a) all Products will be delivered by the Supplier to the Customer's premises;
    • (b) the Supplier will be responsible for arranging loading, carriage, transport, unloading and insurance for the Products and for clearing the Products for export and import (except that, for the avoidance of doubt, the Customer shall be liable for any export, import, and other taxes or other duties in accordance with Clause 6.3);
    • (c) the Supplier will be responsible for paying all costs relating to loading, carriage, transport, unloading, insurance, export and import of the Products; and
    • (d) risk in the Products will pass from the Supplier to the Customer when the Products are delivered to the Customer.
  • 3.2. If the parties agree that delivery of the Products under a Contract will be by instalments, each instalment will constitute part of a single Contract, and not separate Contracts.
  • 3.3. Any date or dates for the delivery of the Products agreed by the parties as part of a Contract will not be of the essence of the Contract.
  • 4. Title
  • 4.1. Legal and equitable title to the Products will pass from the Supplier to the Customer upon the later of:
    • (a) delivery of the Products; and
    • (b) receipt by the Supplier of all amounts due from the Customer to the Supplier under any and all Contracts.
  • 4.2. Until title to the Products has passed to the Customer:
    • (a) the Customer will hold the Products as fiduciary agent and bailee of the Supplier; and
    • (b) the Customer will: (i) store the Products in a secure, safe, dry and clean environment separately from other products and goods; (ii) ensure that the Products are easily identifiable as belonging to the Supplier; (iii) not deface, destroy, alter or obscure any identifying mark on the Products or their packaging; (iv) ensure that no charge, lien or other encumbrance is created over the Products; and (v) deliver up the Products to the Supplier upon demand.
  • 4.3. In the event of insolvency of the Customer, the title of all Products (up to the value of the debt) will remain with the Supplier. The Supplier shall be entitled without further notice to inspect or recover possession of any Products to which it retains title; and the Customer grants to the Supplier and its employees and agents an irrevocable licence to enter at any time any premises where the Products are or may be situated for the purpose of inspecting or removing any such Products the title in which has remained with the Supplier.
  • 4.4. The Supplier may bring an action for the Prices of Products, and any other amounts due under any Contract, notwithstanding that title to the Products has not passed to Customer. In the event of insolvency of the Customer, the Supplier will send copies of the unpaid invoices to the official receiver. These invoices do not have to correlate to the goods held at the Customer’s warehouse (see clause 4.3). All stock held at the Customer’s warehouse is considered to be the latest invoice stock (up to the value of the debt).
  • 5. Customer’s obligations
  • 5.1. The Customer will not without the Supplier's prior written consent make or give any promises, representations, warranties or guarantees:
    • (a) on behalf of the Supplier; or
    • (b) in relation to the Products.
  • 5.2. Without prejudice to the Supplier's obligations under Clause 7, the Customer must comply with all applicable laws, rules and regulations relating to, and must obtain all licences, permits and approvals required in relation to:
    • (a) the marketing, promotion and advertising of the Products; and
    • (b) import, export, distribution, sale, supply and delivery of the Products.
  • 5.3. Without limiting the generality of Clause 5.2, the Customer shall at all times:
    • (a) be in compliance with all applicable privacy, accessibility, and data security laws, regulations, and industry standards, including, but not limited to, the General Data Protection Regulation;
    • (b) maintain detailed privacy policies and be in compliance with its privacy policies and the requirements of any contract to which the Customer is a party; and
    • (c) have implemented and maintain written information security guidelines, which include physical, administrative and technological controls designed to prevent the unauthorised access to, disclosure, destruction, or loss of personally identifying information.
  • 6. Prices and payment
  • 6.1. The Supplier may issue an invoice for the Prices under a Contract to the Customer at any time after the Contract has come into force.
  • 6.2. The Customer will pay the Prices to the Supplier within [30] days of the date of issue of an invoice issued in accordance with Clause 6.1.
  • 6.3. All amounts payable under a Contract are exclusive of all value-added, export, import, and other taxes and duties which will be payable by the Customer (except for taxes payable on the Supplier's net income, which will be payable by the Supplier).
  • 6.4. If the Customer does not pay any amount properly due to the Supplier under or in connection with a Contract, the Supplier may charge the Customer interest on the overdue amount at the rate of [8]% per year above the UK base rate of HSBC Bank Plc from time to time which interest will accrue daily until the date of actual payment and be payable on demand.
  • 7. Warranties
  • 7.1. The Supplier warrants that:
    • (a) the Supplier has (or will have at the relevant time) the right to sell the Products;
    • (b) the Products are free from any charge or encumbrance, subject to Clause 4;
    • (c) the Customer shall enjoy quiet possession of the Products, subject to the rights referred to in Clause 7.1(b);
    • (d) the Products correspond to any description of the Products supplied by the Supplier to the Customer;
    • (e) the Products are of satisfactory quality;
    • (f) the Products are fit for any purpose expressly or impliedly made known by the Customer to the Supplier before the relevant Contract is made;
    • (g) the Products correspond to any sample of the Products supplied by the Supplier to the Customer, and will be free from any defect making their quality unsatisfactory, which would not be apparent on reasonable examination of the sample;
    • (h) the Products will comply with all laws, rules, regulations applicable to the marketing and sale of the Products in United Kingdom; and
    • (i) the Products will bear all mandatory marks and signs associated with the laws, rules, regulations and standards referred to in Clause 7.1(h).
    • (j) All of the parties' warranties, liabilities and obligations in respect of the subject matter of each Contract are expressly contained in these Terms, elsewhere in the relevant Contract, the Cover Sheet and the Authorised Partner Addendum. Subject to Clause 9.1 and to the maximum extent permitted by applicable law, no other terms concerning the subject matter of a Contract will be implied into that Contract or any related contract.
  • 8. Complaints, credits and replacements
  • 8.1. The Supplier will promptly and in any event within [10] Business Days, fully respond to all reasonable enquiries and complaints by the Customer relating to the quality, performance and durability of the Products.
  • 8.2. If Products do not comply with any warranty given by the Supplier under a Contract, the Customer may with the prior agreement of the Supplier return those Products for either at the option of the Supplier:
    • (a) a full credit of the price paid to the Supplier for such Products excluding original delivery and related charges;
    • (b) replacement Products; or
    • (c) a credit note in respect of the Price of the Products to be offset against future purchases from the Supplier.
  • 8.3. Products returned under Clause 8.2 must be properly packed and returned to KONG Company Limited within [30] Business Days of receipt of the Products by the Customer. Any Products returned in contravention of this Clause will not be the subject of any credits or replacements and the Customer will continue to be liable for payment of the Price in respect of such Products.
  • 9. Limitations of liability
  • 9.1. Nothing in any Contract will exclude or limit the liability of either party for:
    • (a) death or personal injury caused by that party's negligence;
    • (b) fraud or fraudulent misrepresentation on the part of that party; or
    • (c) any other liability which may not be excluded or limited under applicable law.
  • 9.2. Subject to Clause 9.1, the Supplier's liability to the Customer under or in connection with each Contract, whether in contract or tort (including negligence), will be limited as follows:
    • (a) the Supplier will not be liable for any: (i) loss of profits, income or anticipated savings, (ii) loss or corruption of any data, database or software, (iii) reputational damage or damage to goodwill, (iv) loss of any contract or commercial opportunity, or (v) indirect, special or consequential loss or damage;
    • (b) the Supplier will not be liable for any losses arising out of a Force Majeure Event;
    • (c) the Supplier's liability in relation to any event or series of related events will not exceed the total amount paid or (if greater) payable by the Customer to the Supplier under the Contract.
  • 10. Contract term and termination
  • 10.1. Each Contract will come into force in accordance with Clause 2, and will continue in force until the earlier of:
    • (a) the later of completion of: (i) delivery of all Products; and (ii) the receipt by the Supplier of all amounts due to the Supplier under the Contract; and
    • (b) the termination of the Contract in accordance with the provisions of this Clause.
  • 10.2. A Contract may be terminated in the following circumstances:
    • (a) either party may terminate a Contract immediately by giving written notice to the other party if the other party commits any material breach of any term of the Contract;
    • (b) the Supplier may terminate any Contract immediately by giving written notice to the Customer if the Customer fails to pay to the Supplier any amount due under the Contract by the due date for payment;
    • (c) the Supplier may terminate any Contract immediately by giving written notice to the Customer if the Customer fails to accept delivery of the Products; and
    • (d) the Supplier may terminate any Contract immediately by giving written notice to the Customer if the Customer commits a material breach of the Authorised Partner Addendum or if the Authorised Partner Addendum is terminated for any reason in accordance with its terms.
  • 10.3. Either party may terminate any Contract immediately by giving written notice to the other party if:
    • (a) the other party: (i) is dissolved; (ii) ceases to conduct all (or substantially all) of its business; (iii) is or becomes unable to pay its debts as they fall due; (iv) is or becomes insolvent or is declared insolvent; or (v) convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;
    • (b) an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;
    • (c) an order is made for the winding up of the other party, or the other party passes a resolution for its winding up (other than for the purpose of a solvent company reorganisation where the resulting entity will assume all the obligations of the other party under the Contract);
    • (d) (where that other party is an individual) that other party dies, or as a result of illness or incapacity becomes incapable of managing his or her own affairs, or is the subject of a bankruptcy petition or order.
  • 11. Effects of termination
  • 11.1. Upon termination of a Contract, all the provisions of that Contract will cease to have effect, save that the following provisions of these Terms will survive and continue to have effect Clauses 1, 4, 5, 6.4, 8, 9, 11, 12, and 13.
  • 11.2. Termination of a Contract will not affect either party’s accrued rights (including accrued rights to be paid and accrued rights to a remedy for breach of condition or warranty) as at the date of termination.
  • 12. Notices
  • 12.1. Any notice given to a party under or in connection with a Contract shall be in writing and shall be:
    • (a) delivered by hand or by pre-paid recorded delivery post at the addresses as detailed in the Cover Sheet or as otherwise notified by the other party from time to time; or
    • (b) sent by email to the address as specified in Cover Sheet.
  • 12.2. Any notice shall be deemed to have been received:
    • (a) if delivered by hand, on signature of a delivery receipt;
    • (b) if sent by pre-paid recorded delivery post at the time recorded by the delivery service; and
    • (c) if sent by email, at the time of transmission, or, if this time falls outside business hours, when business hours resume. In this Clause, business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
  • 13. General
  • 13.1. No breach of any provision of a Contract will be waived except with the express written consent of the party not in breach.
  • 13.2. If any provision of a Contract is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of the Contract will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
  • 13.3. Contracts may not be varied except by a written document signed by or on behalf of each of the parties.
  • 13.4. The Supplier may freely assign its rights and obligations under a Contract without the Customer’s consent. Save as expressly provided in this Clause or elsewhere in a Contract, neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise dispose of or deal in a Contract or any rights or obligations under a Contract.
  • 13.5. Each Contract is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to a Contract are not subject to the consent of any third party.
  • 13.6. Subject to Clause 9.1:
    • (a) neither party will have any remedy in respect of any misrepresentation (whether written or oral) made to it upon which it relied in entering into a Contract; and
    • (b) neither party will have any liability other than pursuant to the express terms of a Contract.
  • 13.7 Nothing in these Terms is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party other than those expressed in these Terms.
  • 13.8 Each party confirms it is acting on its own behalf and not for the benefit of any other person.
  • 13.9 Domestic regulation on Agency including but not limited to that deeming from the EU Directive 86/653/CEE is expressly excluded.
  • 13.10 Contracts will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with a Contract.