Careers

Come work for the company who makes what dogs have confirmed is “The World’s Best Dog Toy”. At KONG, we strive to create a positive, results-oriented environment where individuals succeed and teams thrive. We believe that quality people delivering customer service excellence will result in a high performance organization. Our open positions can be viewed below. Please note that we can only accept resumes for current openings, so we encourage you to check this site regularly to keep on top of our latest postings.

In addition to a positive work experience, we offer a range of benefits. KONG offers the following benefits to eligible employees after meeting any applicable waiting periods.

• Medical Insurance
• Dental Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) Retirement Savings Plan with Company Matching Contribution
• Tuition Reimbursement
• Life Insurance
• Supplemental Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Personal Leave
• Paid Holidays
• Paid Non-Profit Volunteer Service Day
• Disability Coverage
• Pets at Work (of course)
• Dog Toys for your pets
• Pet Care Insurance

Open Positions -

Account Services Representative - Denver, CO
We are seeking an Account Services Representative with a proven track record of managing accounts within a consumer products environment.

Position Purpose
This position is the first point of contact for sales representatives and KONG distributors, as well as internal sales team members requesting status and information. This position is responsible for handling customer questions and complaints in a manner in line with KONG culture that provides a hands-on, polite, fun, and engaging approach. This is an entry-level position with opportunity for growth.

Essential Duties/Responsibilities
· Responsible for order entry, EDI and invoicing (Level 2 orders).
· Produce labels as necessary.
· Answer phones.
· Responsible for preparing NIS sheets for new products and pushing through the systems to all applicable departments; marketing, quality control, operations, etc.
· Responsible for overall account management for various accounts and/or working very closely with the account management team for assigned accounts.
· Shipment confirmation and invoicing.
· Responsible for written and verbal communication with sales representatives via email and telephone.
· Create fill rate report as required, including for top 10 US distributors.
· Responsible for updating back orders and open orders daily.
· Provide samples, catalogs, and assist reps with other special requests.
· New customer set-up and communication of new customers to appropriate team members.
· Review contracts with National Sales Director and make necessary adjustments as required.
· General customer service via telephone and email.
· Ensure client pricing is consistent with contract.
· Maintain communication with off-site warehouse regarding order status and inventory.
· Maintain spreadsheets and reports in order to track order status and product updates as required
· Print pick/pack lists and labels.
· Maintain databases and printing materials, direct mail, e-mail broadcast.
· Serve as back for various administrative positions to support the team, including receptionist duties.
· Other duties as assigned including, but not limited to, creating and maintaining customer service procedures manual.

Job Qualifications
· HS Diploma
· Strong written and verbal communication skills.
· Efficiency with data entry tasks.
· Must have a proven track record of customer care resulting from customer service etiquette.
· Must possess excellent communications skills in Word, Excel and Outlook.
· Experience with Solomon, EDI, Express Works, and/or inventory systems.
· Detail-oriented and efficient.
· Work well with tight deadlines, be flexible as priorities change.
· Effectively communicate ideas and activities across departments.
· Ability to work independently, prioritize multiple tasks, and quickly learn new skills.
· Ability to analyze and solve problems.
· Proactive approach to executing new projects.
· Ability to use independent judgment, analyze information, and formulate recommendations.
· Strong project management skills.
· Ability to provide outstanding customer service.
· Must be able to lift up to 25 pounds.

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Work Center Support / Inventory Management Supervisor - Akron, OH
Manage the planning, execution and completion of all internal and local Work Center packaging jobs and to ensure all inventory is managed to a high degree of accuracy.

Essential Duties/Responsibilities
· Supervise and provide leadership to Work Center Coordination and Inventory Management Team. To include assigning short term and long term tasks, conducting team meetings, mentoring team members, facilitating and championing performance management while employing strong employee communication.
· Communicate and collaborate effectively with internal departments and outside resources, primarily local Work Centers, to coordinate the packaging of finished goods.
· Effectively manage inventory to a high degree of accuracy.
· Use MRP system to plan production pulling schedules for products in a high volume, multi-site, fast paced environment as well as to plan periodic Cycle Counts. That is to ascertain inventory/materials to be counted, received, and moved, stored, retrieved, staged or transferred/shipped.
· Work Center Support
· Assist internal departments by reviewing specific raw materials to ensure proper inventory levels are available.
· Receives materials (inventoried and non-inventoried) off transfers from other KONG distribution centers using the appropriate transfer lists. Identifies and resolves discrepancies.
· Following Production Planning details, ensures that the necessary materials (inventoried and non-inventoried) from warehouse storage are retrieved.
· When required ensures that the necessary labels have been printed and staged for Work Center distribution.
· Consolidates materials from transfers and local warehouse into Packaging job bundles for staging and shipping/collection.
· Manages the loading of pallets/gaylords/totes of inventory/materials onto Work Center transfers.
· Receives all Finished Goods, unused materials and rejects/damaged items from Work Centers during and at the completion of all Packaging Jobs.
· Counts, weighs, and records number of units of inventory/materials received against Work Center Reports.
· Resolve inventory, quality and service issues working with the Work Center leads and various internal departments.
· Inventory Management and Control
· Assists in managing, sorting and storing components in the warehouse storage area according to useable versus rejected/damaged components.
· Retrieves and stages all REJECTS for shipment/transfer to Golden.
· Ensures that all inventory/materials are grouped and stored in a logical fashion for easy management, cycle counting and access.
· Manages the replenishment of Shipping Bins on a daily basis.
· Works with QC to ensure that Shipping Bins are re-arranged, according to POR calculations, to accommodate new products and end-of-life products when required.
· Develops and executes comprehensive Shipping Bin and Warehouse Cycle Count Plan to ensure bi-weekly Shipping Bin and monthly Warehouse Cycle Counts.
· Identifies inventory discrepancies and completes the necessary investigation to resolve issues.
· Remains fully informed regarding Version Management and customer specific instructions and advises/instructs Order Pulling Team accordingly.
· Completes all appropriate paperwork and MRP workflows/tag actions reflecting physical activities related to above duties and responsibilities (FG Receipts, PO Completes, Moves, Splits, Merges, Adjustments, Transfers, and Transfer Receipts etc.)
· Provide reporting as needed.
· Provide management with ideas on how to structure operations to maximize performance within Work Center Coordination and Inventory Management. Generates and implements ideas that improve indicators, in line with cost, investment and service goals.
· Lifts heavy objects by hand or with industrial truck, and cleans work area, machines, and equipment.
· Operates industrial truck to assist in loading or moving materials and products.
· Other duties as assigned.
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Education/Experience: High school diploma or general education degree (GED); or three years related experience and/or training; or equivalent combination of education and experience.
· Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees.
· Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
· Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
· Computer Skills: To perform this job successfully, an individual should have strong computer skills including email; word processing software; spreadsheet software and the ability to pick up and learn proprietary inventory software. A solid working knowledge of Microsoft Excel is required.
· Certificates and Licenses: Must possess ability to become forklift certified.
· Supervisory Responsibilities: Proven track record in managing direct reports and for building highly productive teams.

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Work Center Support /Inventory Management Clerk - Akron, OH
Loads, unloads, manages and moves inventory/materials within or near plant, yard, or work site by performing the following duties.

Essential Duties/Responsibilities
· Follows system workflow details or instructions to ascertain inventory/materials to be received, retrieved, counted, and moved, stored, staged or transferred/shipped.
· Work Center Inventory/Materials Staging and Shipment
· Receives materials (inventoried and non-inventoried) off transfers from other KONG distribution centers using the appropriate transfer lists. Identifies discrepancies and advises Supervisor. Assists in resolving transfer discrepancies.
· Retrieves the necessary materials (inventoried and non-inventoried) from warehouse storage for packaging jobs specified in Planned Production Pull Sheets.
· When required ensures that the necessary labels have been printed and staged for Work Center distribution.
· Consolidates materials from transfers and local warehouse into Packaging job bundles for staging and shipping/collection.
· Loads pallets/gaylords/totes of inventory/materials onto Work Center transfers.
· Assists in the receipt of all Finished Goods, unused materials and rejects/damaged items from Work Centers during and at the completion of all Packaging Jobs.
· Counts, weighs, and records number of units of inventory/materials received against Work Center Reports.
· Inventory Management and Control
· Assists in managing, sorting and storing components in the warehouse storage area according to useable versus rejected/damaged components.
· Retrieves and stages all REJECTS for shipment/transfer to Golden.
· Helps to ensure that all inventory/materials are grouped and stored in a logical fashion for easy management, cycle counting and access.
· Assists in the conveying of inventory/materials from receiving area to designated storage or staging areas.
· Assists in periodic Shipping Bin and Warehouse cycle counts.
· Identifies inventory discrepancies and completes the necessary investigation to resolve issues.
· Completes all appropriate paperwork and systemic workflows/tag actions reflecting physical activities related to above duties and responsibilities (PO Receipts, PO Completes, Moves, Splits, Merges, Adjustments, Transfers, and Transfer Receipts etc.)
· Lifts heavy objects by hand or with industrial truck, and cleans work area, machines, and equipment.
· Operates industrial truck to assist in loading or moving materials and products.
· Other duties as assigned.

Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Education/Experience: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
· Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees.
· Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
· Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
· Computer Skills: To perform this job successfully, an individual should have strong computer skills including email, word processing, spreadsheet and proprietary inventory management software.
· Certificates and Licenses: Must possess ability to become forklift certified.

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· Ability to provide outstanding customer service.

· Must be able to lift up to 25 pounds.

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Work Center Support / Inventory Management Supervisor - Akron, OH
Manage the planning, execution and completion of all internal and local Work Center packaging jobs and to ensure all inventory is managed to a high degree of accuracy.

Essential Duties/Responsibilities
· Supervise and provide leadership to Work Center Coordination and Inventory Management Team. To include assigning short term and long term tasks, conducting team meetings, mentoring team members, facilitating and championing performance management while employing strong employee communication.
· Communicate and collaborate effectively with internal departments and outside resources, primarily local Work Centers, to coordinate the packaging of finished goods.
· Effectively manage inventory to a high degree of accuracy.
· Use MRP system to plan production pulling schedules for products in a high volume, multi-site, fast paced environment as well as to plan periodic Cycle Counts. That is to ascertain inventory/materials to be counted, received, and moved, stored, retrieved, staged or transferred/shipped.
· Work Center Support
· Assist internal departments by reviewing specific raw materials to ensure proper inventory levels are available.
· Receives materials (inventoried and non-inventoried) off transfers from other KONG distribution centers using the appropriate transfer lists. Identifies and resolves discrepancies.
· Following Production Planning details, ensures that the necessary materials (inventoried and non-inventoried) from warehouse storage are retrieved.
· When required ensures that the necessary labels have been printed and staged for Work Center distribution.
· Consolidates materials from transfers and local warehouse into Packaging job bundles for staging and shipping/collection.
· Manages the loading of pallets/gaylords/totes of inventory/materials onto Work Center transfers.
· Receives all Finished Goods, unused materials and rejects/damaged items from Work Centers during and at the completion of all Packaging Jobs.
· Counts, weighs, and records number of units of inventory/materials received against Work Center Reports.
· Resolve inventory, quality and service issues working with the Work Center leads and various internal departments.
· Inventory Management and Control
· Assists in managing, sorting and storing components in the warehouse storage area according to useable versus rejected/damaged components.
· Retrieves and stages all REJECTS for shipment/transfer to Golden.
· Ensures that all inventory/materials are grouped and stored in a logical fashion for easy management, cycle counting and access.
· Manages the replenishment of Shipping Bins on a daily basis.
· Works with QC to ensure that Shipping Bins are re-arranged, according to POR calculations, to accommodate new products and end-of-life products when required.
· Develops and executes comprehensive Shipping Bin and Warehouse Cycle Count Plan to ensure bi-weekly Shipping Bin and monthly Warehouse Cycle Counts.
· Identifies inventory discrepancies and completes the necessary investigation to resolve issues.
· Remains fully informed regarding Version Management and customer specific instructions and advises/instructs Order Pulling Team accordingly.
· Completes all appropriate paperwork and MRP workflows/tag actions reflecting physical activities related to above duties and responsibilities (FG Receipts, PO Completes, Moves, Splits, Merges, Adjustments, Transfers, and Transfer Receipts etc.)
· Provide reporting as needed.
· Provide management with ideas on how to structure operations to maximize performance within Work Center Coordination and Inventory Management. Generates and implements ideas that improve indicators, in line with cost, investment and service goals.
· Lifts heavy objects by hand or with industrial truck, and cleans work area, machines, and equipment.
· Operates industrial truck to assist in loading or moving materials and products.
· Other duties as assigned.
Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Education/Experience: High school diploma or general education degree (GED); or three years related experience and/or training; or equivalent combination of education and experience.
· Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees.
· Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
· Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
· Computer Skills: To perform this job successfully, an individual should have strong computer skills including email; word processing software; spreadsheet software and the ability to pick up and learn proprietary inventory software. A solid working knowledge of Microsoft Excel is required.
· Certificates and Licenses: Must possess ability to become forklift certified.
· Supervisory Responsibilities: Proven track record in managing direct reports and for building highly productive teams.

Work Center Support /Inventory Management Clerk

Position Purpose
Loads, unloads, manages and moves inventory/materials within or near plant, yard, or work site by performing the following duties.

Essential Duties/Responsibilities
· Follows system workflow details or instructions to ascertain inventory/materials to be received, retrieved, counted, and moved, stored, staged or transferred/shipped.
· Work Center Inventory/Materials Staging and Shipment
· Receives materials (inventoried and non-inventoried) off transfers from other KONG distribution centers using the appropriate transfer lists. Identifies discrepancies and advises Supervisor. Assists in resolving transfer discrepancies.
· Retrieves the necessary materials (inventoried and non-inventoried) from warehouse storage for packaging jobs specified in Planned Production Pull Sheets.
· When required ensures that the necessary labels have been printed and staged for Work Center distribution.
· Consolidates materials from transfers and local warehouse into Packaging job bundles for staging and shipping/collection.
· Loads pallets/gaylords/totes of inventory/materials onto Work Center transfers.
· Assists in the receipt of all Finished Goods, unused materials and rejects/damaged items from Work Centers during and at the completion of all Packaging Jobs.
· Counts, weighs, and records number of units of inventory/materials received against Work Center Reports.
· Inventory Management and Control
· Assists in managing, sorting and storing components in the warehouse storage area according to useable versus rejected/damaged components.
· Retrieves and stages all REJECTS for shipment/transfer to Golden.
· Helps to ensure that all inventory/materials are grouped and stored in a logical fashion for easy management, cycle counting and access.
· Assists in the conveying of inventory/materials from receiving area to designated storage or staging areas.
· Assists in periodic Shipping Bin and Warehouse cycle counts.
· Identifies inventory discrepancies and completes the necessary investigation to resolve issues.
· Completes all appropriate paperwork and systemic workflows/tag actions reflecting physical activities related to above duties and responsibilities (PO Receipts, PO Completes, Moves, Splits, Merges, Adjustments, Transfers, and Transfer Receipts etc.)
· Lifts heavy objects by hand or with industrial truck, and cleans work area, machines, and equipment.
· Operates industrial truck to assist in loading or moving materials and products.
· Other duties as assigned.

Job Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Education/Experience: High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.

· Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees.
· Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
· Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
· Computer Skills: To perform this job successfully, an individual should have strong computer skills including email, word processing, spreadsheet and proprietary inventory management software.
· Certificates and Licenses: Must possess ability to become forklift certified.

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